FAQ’s

Can I Make Changes To My Order Before It Ships?

Unfortunately, we cannot make changes or cancel an order after they have been submitted.

An item may only be canceled if it is on pre-order. If you would like to cancel a pre-ordered item, shoot an email to hello@discoverhorizons.com  with your order number and we’ll handle that for you.

How Long Will It Take My Order To Get To Me?

please allow 3-5 business days for your order to be processed. Upon shipping, you will be notified by email with a tracking number.

Do you Ship Internationally?

Unfortunately, we do not at this time. We only ship to the U.S… However, if you order from the U.S keep a lookout for your hometown on our supporter’s map here.

What Is Your Return/Exchange Policy?

 

Discoverhorizons products are guaranteed for 20 days after the purchase date. If any issues arise during that time, the item can be returned for a refund or exchange. The item must have been purchased from discoverhorizons.com. Items must be returned in their original condition. For example, this means that as much as we love dogs – products cannot be returned with dog hair (or human hair) due to allergy/sanitary reasons. If used items are returned a partial refund may be given in the form of store credit.

If your item was purchased at one of our retailers, unfortunately, an online return/exchange cannot be made. Please contact the store about making a return/exchange.

What Forms of Payment Do You Accept?

We have a Stripe integration on our website. That means that our site is secure and your information is safe.

We accept Visa, MasterCard, Discover, American Express, debit cards with a Visa or MasterCard logo, and Discover Horizons discount codes.

 

How Can I Get A Discount Code?

We offer discount codes on our social media pages. Follow us to catch some of our sweet deals! 

You can also check out our ambassador program here

 

Can I Use A Discount Code During A Sale?

Discount codes cannot be combined with any other discount promotions including sales.  

 

 

How Can I Contact Support?

You may reach us at hello@discoverhorizons.com if you have further questions or concerns you may build a case with us and we will try to reach you within 48 hours.

If we are out seeking adventure or lost in the mountains we might take a little longer to reply. Sorry for the inconvenience and please pray for us.

 

 

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